Returns & Exchanges
At Jo Borkett, we want you to be completely satisfied with your purchase. If your garment isn't the perfect fit, you may return it within 14 days of delivery for a refund or exchange, provided it is in its original condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all designer labels and security tags remain intact and untampered with.
Schedule a Collection
Choose your preferred courier method through our portal to have the package collected from your door or dropped off at a designated point.
Quality Inspection & Refund
Once our studio receives and inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing