Frequently Asked Questions
Your guide to shopping the latest in designer fashion.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within major metropolitan areas. Regional deliveries may take up to 7 business days. You will receive a tracking number via email once your order has been dispatched.
What is your return policy?
We offer a 14-day return policy for all unworn items in their original condition with tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend comparing your body measurements to our chart to ensure the perfect fit. If you are between sizes, we suggest sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as secure checkout options like PayFast, Ozow, and interest-free installment plans through PayJustNow.
Can I exchange an item for a different color or size?
Yes, exchanges are subject to stock availability. Please contact our customer service team within 7 days of receiving your order to initiate an exchange process.
Do you offer international shipping?
Currently, we primarily ship within South Africa. For international inquiries, please contact our support team directly to discuss custom shipping arrangements and potential customs duties.